CHC32015

Certificate III in Community Services

Kick start your career in the social sector with this entry level qualification that will get you working with your community faster.

Apply now

STUDY LOCATIONS Greater Brisbane Gold Coast Sunshine Coast Darling Downs and South West Wide Bay Burnett North Queensland

WAYS TO STUDY On campus Online Apprenticeships and traineeships

WHAT YOU'LL PAY

SEE Concession

Concession

$1,345

Subsidised

$1,680

Full Fee

$4,360

Eligibility calculator

Course overview

Get out amongst the community sooner with this entry level qualification. This course is perfect for people who want to work in community services, or those looking for the foundation skills necessary to complete further studies in the field.

According to the Australian Government's Job Outlook service, the number of people working in community and welfare support is expected to grow strongly in the coming years. This large occupation has strong job prospects with around 30,000 job openings anticipated over the next five years.

This qualification will give you core skills in managing personal stressors in the workplace, working with diverse people, and the communication skills required for operating in community services organisations. Our team of highly qualified, industry experienced teachers will equip you with the tools you need to succeed in the field, while connecting you with potential future employers.

Successful completion of this course will give you the practical skills and confidence you need to seek employment as a community services, migrant support, or neighbourhood centre worker. It will also give you a solid foundation for further studies at a diploma level or higher.

What can I do?

Varied Community Support Worker Roles
Individual Community Support Worker
Neighbourhood Centre Worker
Community Services Worker

Course outcome:

CHC32015 Certificate III in Community Services

Recognition of experience

Your years of industry experience count for something. With our Recognition of Prior Learning (RPL), we can help you fill in your gaps in knowledge to gain or upgrade your qualifications faster.

What you will study

The successful achievement of this qualification requires you to complete 5 core and 7 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
CHCCCS016

Respond to client needs

UNIT CODE :
CHCCCS016

Unit description :

This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
UNIT NAME
Respond to client needs

UNIT CODE
CHCCOM005

Communicate and work in health or community services

UNIT CODE :
CHCCOM005

Unit description :

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
UNIT NAME
Communicate and work in health or community services

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
HLTWHS002

Follow safe work practices for direct client care

UNIT CODE :
HLTWHS002

Unit description :

This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
UNIT NAME
Follow safe work practices for direct client care

UNIT CODE
HLTWHS006

Manage personal stressors in the work environment

UNIT CODE :
HLTWHS006

Unit description :

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
UNIT NAME
Manage personal stressors in the work environment

UNIT CODE
UNIT NAME

North Queensland / Online Virtual Classroom

North Queensland / Online Virtual Classroom

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCAOD001

Work in an alcohol and other drugs context

UNIT CODE :
CHCAOD001

Unit description :

This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector.
UNIT NAME
Work in an alcohol and other drugs context

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE :
CHCDIV002

Unit description :

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
UNIT NAME
Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE
CHCLEG001

Work legally and ethically

UNIT CODE :
CHCLEG001

Unit description :

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
UNIT NAME
Work legally and ethically

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

Greater Brisbane (excluding Springfield)

Greater Brisbane (excluding Springfield)

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCCDE003

Work within a community development framework

UNIT CODE :
CHCCDE003

Unit description :

This unit describes the skills and knowledge required to work within a community development framework. A community development framework, may include a range of methods designed to strengthen and develop communities by enhancing individual and group capacity to confidently engage with community structures and to address problems and issues.
UNIT NAME
Work within a community development framework

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCGRP001

Support group activities

UNIT CODE :
CHCGRP001

Unit description :
This unit describes the skills and knowledge required to participate in, and provide general support for, group work. It does not include the leadership or facilitation of groups.
UNIT NAME
Support group activities

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

UNIT CODE
CHCSET001

Work with forced migrants

UNIT CODE :
CHCSET001

Unit description :

This unit describes the skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context.
UNIT NAME
Work with forced migrants

Sunshine Coast / Online self-directed

Sunshine Coast / Online self-directed

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCCCS009

Facilitate responsible behaviour

UNIT CODE :
CHCCCS009

Unit description :

This unit describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support responsibility for behaviour management and change.
UNIT NAME
Facilitate responsible behaviour

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCDFV001

Recognise and respond appropriately to domestic and family violence

UNIT CODE :
CHCDFV001

Unit description :
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
UNIT NAME
Recognise and respond appropriately to domestic and family violence

UNIT CODE
CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE :
CHCDIV002

Unit description :

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
UNIT NAME
Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE
CHCLEG001

Work legally and ethically

UNIT CODE :
CHCLEG001

Unit description :

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
UNIT NAME
Work legally and ethically

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

Gold Coast

Gold Coast

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCAOD001

Work in an alcohol and other drugs context

UNIT CODE :
CHCAOD001

Unit description :

This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector.
UNIT NAME
Work in an alcohol and other drugs context

UNIT CODE
CHCCCS044

Follow established person-centred behaviour supports

UNIT CODE :
CHCCCS044

Unit description :
This unit describes the performance outcomes, skills and knowledge required to implement behaviour support strategies outlined in an individualised behaviour support plan for a person receiving care or support.
UNIT NAME
Follow established person-centred behaviour supports

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCDIS011

Contribute to ongoing skills development using a strengths-based approach

UNIT CODE :
CHCDIS011

Unit description :
This unit describes the performance outcomes, skills and knowledge required to assist with supporting the ongoing skill development of a person with disability.
UNIT NAME
Contribute to ongoing skills development using a strengths-based approach

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

Darling Downs and South West (including Springfield)

Darling Downs and South West (including Springfield)

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCCDE003

Work within a community development framework

UNIT CODE :
CHCCDE003

Unit description :

This unit describes the skills and knowledge required to work within a community development framework. A community development framework, may include a range of methods designed to strengthen and develop communities by enhancing individual and group capacity to confidently engage with community structures and to address problems and issues.
UNIT NAME
Work within a community development framework

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCGRP001

Support group activities

UNIT CODE :
CHCGRP001

Unit description :
This unit describes the skills and knowledge required to participate in, and provide general support for, group work. It does not include the leadership or facilitation of groups.
UNIT NAME
Support group activities

UNIT CODE
CHCLEG001

Work legally and ethically

UNIT CODE :
CHCLEG001

Unit description :

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
UNIT NAME
Work legally and ethically

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

On Campus

You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more
View comparison chart

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Loganlea	On campus with some online	27 Jan 2026	6 months	Full time up to 3 days per week	Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
Loganlea On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 27 Jan 2026 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time up to 3 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Redcliffe	On campus with some online	27 Jan 2026	6 months	Full time up to 3 days per week	Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
Redcliffe On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 27 Jan 2026 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time up to 3 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
South Bank	On campus with some online	27 Jan 2026	6 months	Full time up to 3 days per week	Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 27 Jan 2026 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time up to 3 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Southport	On campus with some online	07 Oct 2025	6 months	Full time 3 x 2 hour Zoom sessions plus on campus tutorials, workshops and 15 hours self-study	Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
Southport On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 x 2 hour Zoom sessions plus on campus tutorials, workshops and 15 hours self-study The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Mooloolaba	On Campus	29 Jan 2026	6 months	Full time 2 days per week Monday, Thursday	SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
Mooloolaba On Campus Online Time How much of the course will be delivered online. 0% On Campus Time 100% START DATE The date the course starts. Apply early as intakes fill up quickly. 29 Jan 2026 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 2 days per week Monday, Thursday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY SEE Concession: $0 Fee concessions may apply to this government funded course for eligible students. Learn more Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Cairns	On campus with some online	07 Oct 2025	up to 1 year	Part time 2 days per week 9am - 3pm Tuesday, Wednesday	Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
Cairns On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. up to 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 2 days per week 9am - 3pm Tuesday, Wednesday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Townsville - Pimlico	On campus with some online	07 Oct 2025	up to 1 year	Part time 2 days per week 9am - 3pm Thursday, Friday	Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
Townsville - Pimlico On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. up to 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 2 days per week 9am - 3pm Thursday, Friday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Choose your study location

Online with on campus practical training

Your course is primarily online and you may interact with your teachers and other students using Zoom. You will also need to come in to campus to complete some practical learning and assessment. Learn more
Online self-directed

All of your study will be done online and you can work through your studies at your own pace. You can access your learning materials 24/7 through our online learning management system Connect. Learn more
Online virtual classroom

You will study online however your classes will be delivered in real time via a scheduled timetable. You will interact with your teachers and other students using programs like Zoom. Learn more
View comparison chart

STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online self-directed		9 months	Part time approx 20 hours study plus 1 x 2 hour optional Zoom support session per week Thursday	More Apply
Online self-directed Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 9 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time approx 20 hours study plus 1 x 2 hour optional Zoom support session per week Thursday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Class format Some courses include classes at scheduled times while others can be completed in your own time. Self-paced Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom		9 months	Part time 3 x Zoom sessions per week Tuesday and Thursday 9:30am - 11am, Q&A Wednesday 9am - 10am plus 15 hours study per week	More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 9 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 3 x Zoom sessions per week Tuesday and Thursday 9:30am - 11am, Q&A Wednesday 9am - 10am plus 15 hours study per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online with on campus practical training (Southport)	07 Oct 2025	6 months	Full time 3 x 2 hour Zoom sessions plus on campus tutorials, workshops and 15 hours self-study	Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
Online with on campus practical training (Southport) Online Time How much of the course will be delivered online. 60% On Campus Time 40% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 x 2 hour Zoom sessions plus on campus tutorials, workshops and 15 hours self-study The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	07 Oct 2025	9 months	Part time 3 x Zoom sessions per week Tuesday and Thursday 9:30am - 11am, Q&A Wednesday 9am - 10am plus 15 hours study per week	Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 9 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 3 x Zoom sessions per week Tuesday and Thursday 9:30am - 11am, Q&A Wednesday 9am - 10am plus 15 hours study per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,345 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,680 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,360 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Choose your study location

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Springfield	Traineeship	WORKPLACE Workplace	DROP IN DAYS Drop in days	BLOCK TRAINING Block training	DAY RELEASE Day release	MOBILE VAN Mobile van	Online Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Mooloolaba	Traineeship	WORKPLACE Workplace	DROP IN DAYS Drop in days	BLOCK TRAINING Block training	DAY RELEASE Day release	MOBILE VAN Mobile van	Online Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Toowoomba	Traineeship	WORKPLACE Workplace	DROP IN DAYS Drop in days	BLOCK TRAINING Block training	DAY RELEASE Day release	MOBILE VAN Mobile van	Online Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Cairns	Traineeship	WORKPLACE Workplace	DROP IN DAYS Drop in days	BLOCK TRAINING Block training	DAY RELEASE Day release	MOBILE VAN Mobile van	Online Online
Townsville - Pimlico	Traineeship	WORKPLACE Workplace	DROP IN DAYS Drop in days	BLOCK TRAINING Block training	DAY RELEASE Day release	MOBILE VAN Mobile van	Online Online

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

You will be able to access your learning materials 24 hours a day, seven days a week, from the first day of your study period for the relevant units of competency. You must be enrolled to access your learning materials.

Online self-directed study allows you to enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Learn more

Online virtual classroom study allows you to enjoy the freedom of choosing where you study, with no on-campus commitments. Virtual classes are delivered online, to a scheduled timetable, allowing you to interact with fellow students and high-quality educators from the comfort of a location that best suits you. You will be expected to undertake additional self-directed study in order to complete the course requirements. Learn more

Online with on campus practical allows you to enjoy the freedom and flexibility of choosing when and where you study to complete the online component of your course followed up by a scheduled practical component on campus.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, online or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate III in Community Services (CHC32015)

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Certificate III in Community Services

COURSE CODE: CHC32015

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

Skills check

You will be invited to complete a Skills Check following your application submission, before enrolling to your studies. This helps you to decide if your course is right for you and allows us to understand your current abilities in English, Maths, as well as using Digital technology.

The recommended benchmark levels for this course are 3 in English, 3 in Maths and 3 in Digital Technology.

Access and instructions on how to complete the Skills Check will be emailed to you once you have submitted your application.

Read the Skills Check FAQs.

Selection criteria

Traineeship pathway
To study a traineeship program you must be indentured as a trainee with your employer.

Employers need to be able to provide necessary human and physical resources to qualify for a trainee.

Find out more on how to become an apprentice or trainee

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

Placement

We encourage students to undertake a minimum of 80 hours work experience to provide experience and context for the types of settings and roles in the Community Services sector. This practical work experience also supports gaining employment in the sector.Students choosing to participate in voluntary work experience may be required to obtain a blue card and/or criminal history check dependent on the requirements of their work experience provider.

Vaccination requirements
Vaccinations may be required by the owner or operator of the facility providing your placement.
These requirements will be provided to the student, prior to arrangements being made for the completion of vocational placement.

Important information

This course requires you to undertake role plays. Role plays will cover sensitive topics such as trauma, domestic violence, cultural diversity, mental health, and children at risk.

Online self-directed and online virtual classroom
You will need to act out, record, save, and upload role plays to TQ Connect using compatible technology. You must source participants for your role plays, with some requiring more than one participant.
Numerous role plays are required for your online course, varying in duration and complexity.
Most subjects will require you to organise consenting participants to fully address the assessment criteria in each role play to achieve a satisfactory grade.

You are expected to engage in additional personal study to meet the course requirements. Online self-directed and online virtual classroom students will need to balance work and family commitments with your studies, which may include studying on weekends and outside of normal business hours.

Each assessment task will have specific criteria that you need to meet, which will be clearly outlined in your assessment instructions.
If you are studying via the online self-directed program there will be specific open and close dates for each unit, and each assessment task will have a due date. This forms the structured part of your online course.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees, available subsidies, and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related courses

Diploma of Community Services

Take the next step in your career in community services with this advanced qualification. This course is perfect for people who want to work in the community sector.

Careers

Social Housing Coordinator
Community Services Worker
Welfare Worker
Case Manager
Family Support Worker

Next Start : 14 Jul 2025

Certificate IV in Community Services

Progress your career in the community services sector with this intermediate-level course that will qualify you to work in a diverse range of settings in community services.

Careers

Residential Care Worker
Community Health Worker
Relationship Educator
Volunteer Coordinator
Migrant Community Worker
Tenants Advisory Worker
Community Development Worker
Family Support Worker
Community Services Worker

Next Start : 14 Jul 2025

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Certificate III in Community Services

Course overview

What can I do?

Course outcome:

Recognition of experience

Core units

Elective units

Loganlea

Redcliffe

South Bank

Southport

Mooloolaba

Cairns

Townsville - Pimlico

Download Brochure

Ask a question

Certificate III in Community Services

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Entry requirements

Skills check

Selection criteria

Resources required

Placement

Important information

Assessment methods

Pathways

University pathways

How to apply

Direct application

Course disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related courses

Diploma of Community Services

Careers

Certificate IV in Community Services

Careers