BSB30120

Certificate III in Business

Medical Administration

Kick start your career with this entry-level course in business administration. This course will give you the practical skills to successfully work in a medical office environment.

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STUDY LOCATIONS Greater Brisbane

WAYS TO STUDY On campus Online

NEXT INTAKE Start date: 20 Apr 2026 Duration: 6 months View all intakes

WHAT YOU'LL PAY

Concession

$1,525 - $2,070

Subsidised

$2,210 - $2,760

Full Fee

$4,290 - $4,840

Eligibility calculator

Course overview

Kick start your career with this entry-level course in business administration. This course will give you the practical skills to successfully work in medical office environment.

According to the Australian Government's Job Outlook service, the number of people working as general clerks grew strongly over the past five years and is expected to continue to grow in the future. This is a very large occupation with over 182,000 job openings expected over the next five years, ensuring strong job outcomes for graduates.

This course will give you a sound basis in sustainable and inclusive work practices and help you to develop strong workplace communication skills. You will also learn how to maintain workplace health and safety. In this specialisation you will also develop practical skills including how to maintain patient records, confidentiality and how to interpret and apply medical terminology.

This course is taught by industry experts that are dedicated to guiding you to achieve your goals, no matter where your career takes you.

Successful completion of the course provides you with the practical skills to work in medical administration and reception roles. You will also develop a solid foundation for further study.

What can I do?

Medical Receptionist
Medical Secretary

Course outcome:

BSB30120 Certificate III in Business (Medical Administration)

What you will study

The successful achievement of this qualification requires you to complete all core and 7 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBCRT311

Apply critical thinking skills in a team environment

UNIT CODE :
BSBCRT311

Unit description :
This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.
UNIT NAME
Apply critical thinking skills in a team environment

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTWK301

Use inclusive work practices

UNIT CODE :
BSBTWK301

Unit description :
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace.
UNIT NAME
Use inclusive work practices

UNIT CODE
BSBWHS311

Assist with maintaining workplace safety

UNIT CODE :
BSBWHS311

Unit description :
This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation's work health and safety (WHS) policies, procedures and programs as part of a small work team.
UNIT NAME
Assist with maintaining workplace safety

UNIT CODE
BSBXCM301

Engage in workplace communication

UNIT CODE :
BSBXCM301

Unit description :
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.
UNIT NAME
Engage in workplace communication

UNIT CODE
UNIT NAME

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBMED302

Prepare and process medical accounts

UNIT CODE :
BSBMED302

Unit description :

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
UNIT NAME
Prepare and process medical accounts

UNIT CODE
BSBMED303

Maintain patient records

UNIT CODE :
BSBMED303

Unit description :

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
UNIT NAME
Maintain patient records

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTEC302

Design and produce spreadsheets

UNIT CODE :
BSBTEC302

Unit description :
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
UNIT NAME
Design and produce spreadsheets

UNIT CODE
BSBWRT311

Write simple documents

UNIT CODE :
BSBWRT311

Unit description :
This unit describes the skills and knowledge required to plan, draft and finalise a simple document.
UNIT NAME
Write simple documents

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Loganlea	On campus with some online	20 Apr 2026	6 months	Full time 3 days per week	Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Apply
On campus with some online Loganlea Online Time How much of the course will be delivered online. 20% On Campus Time 80% Study Mode On campus with some online START DATE The date the course starts. Apply early as intakes fill up quickly. 20 Apr 2026 The date the course starts. Apply early as intakes fill up quickly. Workload & DURATION The average amount of time students will need to allocate to study each week. Full time 3 days per week 6 months, The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Ask a question Apply
Caboolture	On campus with some online	13 Jul 2026	6 months	Full time 3 days per week	Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Apply
On campus with some online Caboolture Online Time How much of the course will be delivered online. 20% On Campus Time 80% Study Mode On campus with some online START DATE The date the course starts. Apply early as intakes fill up quickly. 13 Jul 2026 The date the course starts. Apply early as intakes fill up quickly. Workload & DURATION The average amount of time students will need to allocate to study each week. Full time 3 days per week 6 months, The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Ask a question Apply
Loganlea	On campus with some online	13 Jul 2026	6 months	Full time 3 days per week	Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Apply
On campus with some online Loganlea Online Time How much of the course will be delivered online. 20% On Campus Time 80% Study Mode On campus with some online START DATE The date the course starts. Apply early as intakes fill up quickly. 13 Jul 2026 The date the course starts. Apply early as intakes fill up quickly. Workload & DURATION The average amount of time students will need to allocate to study each week. Full time 3 days per week 6 months, The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Ask a question Apply
Caboolture	On campus with some online	06 Oct 2026	6 months	Full time 3 days per week	Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Apply
On campus with some online Caboolture Online Time How much of the course will be delivered online. 20% On Campus Time 80% Study Mode On campus with some online START DATE The date the course starts. Apply early as intakes fill up quickly. 06 Oct 2026 The date the course starts. Apply early as intakes fill up quickly. Workload & DURATION The average amount of time students will need to allocate to study each week. Full time 3 days per week 6 months, The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Ask a question Apply
Loganlea	On campus with some online	06 Oct 2026	6 months	Full time 3 days per week	Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Apply
On campus with some online Loganlea Online Time How much of the course will be delivered online. 20% On Campus Time 80% Study Mode On campus with some online START DATE The date the course starts. Apply early as intakes fill up quickly. 06 Oct 2026 The date the course starts. Apply early as intakes fill up quickly. Workload & DURATION The average amount of time students will need to allocate to study each week. Full time 3 days per week 6 months, The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,070 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,760 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,840 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Ask a question Apply

Choose your study location

Online self-directed

All of your study will be done online and you can work through your studies at your own pace. You can access your learning materials 24/7 through our online learning management system Connect. Learn more
View comparison chart

STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online self-directed	08 Jun 2026	Average course duration up to 2 years	Part time 2 units per intake. 12 weeks per intake.	Concession: $1,525 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,210 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,290 This is the total course fee. Read more about student loans and payment plans. Apply
Online self-directed Online Time How much of the course will be delivered online. 100% On Campus Time 0% Study Mode Online self-directed START DATE The date the course starts. Apply early as intakes fill up quickly. 08 Jun 2026 The date the course starts. Apply early as intakes fill up quickly. Workload & DURATION The average amount of time students will need to allocate to study each week. Part time 2 units per intake. 12 weeks per intake. Average course duration up to 2 years, The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $1,525 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,210 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,290 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Self-paced Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Ask a question Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

You will be able to access your learning materials 24 hours a day, seven days a week, from the first day of your study period for the relevant units of competency. You must be enrolled to access your learning materials.

Online self-directed study allows you to enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Learn more

Online self-directed courses are structured into fixed intakes that have set durations of 12 weeks from the study commencement date. To ensure you can manage your study load, we recommend limiting your workload to no more than 2 units of competency per intake or the units required to complete a cluster/stage.

Online virtual classroom study allows you to enjoy the freedom of choosing where you study, with no on-campus commitments. Virtual classes are delivered online, to a scheduled timetable, allowing you to interact with fellow students and high-quality educators from the comfort of a location that best suits you. You will be expected to undertake additional self-directed study in order to complete the course requirements. Learn more

Online with on campus practical allows you to enjoy the freedom and flexibility of choosing when and where you study to complete the online component of your course followed up by a scheduled practical component on campus.

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Certificate III in Business (BSB30120)

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Certificate III in Business

COURSE CODE: BSB30120

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

Skills check

You will be invited to complete a Skills Check following your application submission, before enrolling to your studies. This helps you to decide if your course is right for you and allows us to understand your current abilities in English, Maths, as well as using Digital technology.

The recommended benchmark levels for this course are 3 in English, 3 in Maths and 3 in Digital Technology.

Access and instructions on how to complete the Skills Check will be emailed to you once you have submitted your application.

Read the Skills Check FAQs.

Selection criteria

Domestic students
While there are no entry requirements for this course, TAFE Queensland requires you to have a good knowledge of computer basics and a sound achievement in Year 10 Maths, and English is desirable.
All age applicants are welcome.

It is recommended that you have an understanding of basic business and technology concepts, which may have been acquired through previous training programs, qualifications and/or work experience.

You are required to access and use technology to complete the learning and assessment activities and resources within this program. This can be through your own device and internet connection, or through TAFE campus locations closest to your home location.

Resources required

Students are required to access and use technology to complete the learning and assessment activities and resources within this program. This can be through their own device and internet connection, or through TAFE campus locations closest to your home location.

To get the best education experience, your computer/device will need to meet the following minimum requirements:

device running Windows 10 or later (or MacOS 11 or later)
access to a webcam and headset with microphone
access to an up-to-date version of Google Chrome
access to a reliable high-speed broadband internet connection
Office 365 for students is now available. Learn more

Important information

On Campus Delivery
This program will be delivered on campus 3 days a week. Tutorials are offered weekly as additional support.
In the week prior to classes commencing, orientation will take students through Connect, the Learning Management System where all learning resources are stored. Orientation will include Library and Student support tours, as well as other student services available on campus.

Online self-directed
When studying Online self-directed it is strongly recommended students follow the order of study and enrol in no more than two units per intake or the units required to complete one cluster/stage, unless otherwise advised.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees, available subsidies, and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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